How do i complain?

How do I complain?

Do you have a complaint about any part of your journey with Zento?

Our Customer Support Team are always keen to help you. You can contact us by phone +4589875789 , send us an e-mail at

[email protected] or use the chat function directly on our website.

If you have a complaint, you can send it to us at [email protected]

We take your complaints seriously and want to resolve any issues you may have.

You are also welcome to send your complaint by post to the following address:

Zento A/S,

FAO Complaints

Hammerensgade 1, 2

1267 Copenhagen K.

Denmark

Our partners are regulated by the relevant financial authorities whose details can be found below:

www.satchel.eu

www.b4bpayments.com

If your complaint is related to the payment services then you can directly complain to our payment service partner B4B Payments:

You can also file a complaint about a product or service purchased from us to the Complaints Resolution Center of the Competition and Consumer Authority, located at Carl Jacobsens Vej 35, 2500 Valby. Submit your complaint to the Complaints Resolution Center at www.forbrug.dk.

If your complaint concerns Zento´s handling of your personal information, you can submit a complaint to the Data Protection Agency at Carl Jacobsens Vej 35, 2500 Valby, using their complaint form at www.datatilsynet.dk.

For complaints regarding the services of UAB “B4B Payments Europe”: 

You can contact us via email: [email protected]  or by personally appearing at our registered office address at Lvovo g. 105A LT-08104, Vilnius, Lithuania, or by ordinary mail sent to our registered address. 

We value your feedback as it helps us to improve our service and ensure that your needs are
met in the best possible way. We are dedicated to ensuring your satisfaction as a Zento
customer and we look forward to hearing from you.